Return & Refund Policy

Effective Date: 2/7/2025

Thank you for shopping at Charlie’s Chum On the Spot (charlieschumonthespot.com). We strive to provide excellent products/services to all our customers. If you are not completely satisfied with your purchase, we’re here to help.

Returns

• You have 30 days from the date of purchase to request a return.
• To be eligible for a return, your item must be unused and in the same condition that you received it.
• Certain items (such as personalized or perishable goods) may not be eligible for returns.

Refunds

• Once we receive your returned item, we will notify you of the status of your refund.
• If approved, your refund will be processed within 5-10 business days to your original payment method.

Late or Missing Refunds

• If you have not received a refund after 10 business days, please contact your bank or payment provider.
• For further assistance, contact us at charlieschumonthespot@gmail.com or call (410) 310-0241.

Exchanges

• We only replace items if they are defective or damaged. To request an exchange, contact us within 7 days of receipt.

Shipping Returns

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• Contact us for the return address: charlieschumonthespot@gmail.com